AT&T Store

Good morning Ricardo, as you can see blow we received our new devices. Me and my wife was at the Boynton store around 7-7:30 yesterday to have the devices looked at. The watch works with her phone but you can't use the watch to call out or there is no number assigned to it. What a horrible experience with this tech Alex wow. As we were walking back to an table I have repeatedly said what's going on with the watch because he never answered me. So when we sat he said with a flustered face why are you repeating your self, I said do you know what your doing and boy did that set the tone. So he starts with her phone going through all the settings and I asked Alex don't you want my account info like my number and ID. He was getting more and more Agitated. So he started back with her phone so I stated to him again it's the watch not her phone you know what your doing that was pretty much the end. So he said I will NOT help you and this is private property and you must go. I smiled and said really unbelievable. Not sure what my next step is but we look forward in hearing back from you and AT&T. I don't blame AT&T or myself I have 30 employees and some are really good and someone are horrible but that's what we have to work with and I move my guys around based on what customers are in play, this is how I place good and horrible. You know the saddest part now it's been 2 days and the sales consultant as not responded so disappointing after almost 15 years with AT&T as a business owner myself and have 20 25 devices that i pay for and quality service it's important to resolve all matters asap

The Manager Azad and sales associate Ketena provided an exemplary level of customer service. They both took the time to listen to our needs and provide feedback on what products would meet those needs. They were knowledgeable of their products and features. In addition, we walked in the store at a very busy time of the day and year with Christmas just a week away and there was no one waiting to be helped. Azad worked his floor like a true master. I choose this location over the one that is only 3-5 minutes from my house because the products may be the same at every store, but, in my opinion it’s the people that make the difference. A+ all around!!!

Savio was the worst sales person I have ever encountered in my life. 9/17/23 at 3-4PM-I came in to port my phone number from T-Mobile and get a new phone and he didn't listen to me once the entire transaction. I let him know from the beginning of the transaction that I planned on paying off my device as soon as I could so I didn't care about their monthly installment promotions, due to the fact that they don't apply if you pay off the phone. He wouldn't listen to me and told me in that case I should just go to Apple. I wanted the iPhone 13 and he stated they didn't sell it at all anymore. I then stated that I would take the iPhone 14 then and he kept pushing the 14 Pro because they are the same price. I told him that they aren't if I pay the phone off. He then YELLED at me that he is just doing his job, basically making it seem like AT&T is making him sell the 14 Pro. I asked him again if I could have the 14. He said he would go see if they had any. When he came back he stated there were none in the store so I left and switched over to Verizon instead. Extremely condescending and rude, I would never shop with AT&T again. I will definitely be reaching out to AT&T- definitely didn't seem like a corporate store and corporate should know that you are sending people to Apple and refusing to help them.

Jon was fantastic. I came in looking to upgrade my 12, he was informative and truthful and didn't try ti upsell me. Explained all the differences between models, was patient, personable and kind. He even had me record a video on my other phone of a step by step how to, for me to transfer the data from one to the other when I got home - super helpful. He was a pleasure to be helped by. I will be telling everyone who has att in this area to go see him at this store.